Question 1

How quickly can you fix my noisy operation?

Accepted Answer

Most noisy garage door issues can be resolved within a single service visit, typically lasting 30-60 minutes. The most common causes of noisy operation include worn rollers, loose hardware, and lack of lubrication. Our technicians arrive with all necessary parts and tools to address these issues immediately. For more complex problems like worn springs or damaged tracks, we can usually complete repairs the same day. At Vantage Garage Doors, we offer same-day service for most repairs, so if you call in the morning, we can often have your door running quietly by afternoon. Our 44+ years of experience means we quickly diagnose the issue and implement the right solution the first time.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage doors typically result from several common issues. Worn or damaged rollers are the most frequent culprit—metal rollers especially can become loud as they age. Nylon rollers are quieter alternatives we often recommend. Loose hardware is another major cause; the vibration from daily use can loosen nuts, bolts, and hinges, creating rattling sounds. Lack of lubrication causes metal parts to grind against each other, creating squeaking and grinding noises. Worn springs can also produce loud sounds, especially when they're reaching the end of their lifespan. Bent tracks or misalignment force the door to work harder, creating strain and noise. Finally, an old or improperly balanced opener can cause excessive noise. We recommend annual maintenance to prevent most noise issues before they start. Our comprehensive maintenance service addresses all these potential problems.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including fiberglass doors. We understand that a new garage door is a significant investment, which is why we've partnered with trusted financing providers to offer payment plans that fit various budgets. Options typically include 0% APR promotions for qualified buyers, low monthly payment plans, and quick approval processes. During your free consultation, our team will discuss all available financing options and help you find a plan that works for your situation. A new fiberglass garage door can significantly improve your home's curb appeal, energy efficiency, and security—and our financing options make this upgrade accessible. Contact us to learn more about current promotions and financing availability.

Question 4

What's included in your garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection and tune-up designed to keep your garage door operating safely and efficiently. The service includes: visual inspection of all components, lubrication of rollers, hinges, springs, and tracks, tightening of all hardware, balance testing and adjustment, spring tension check, safety sensor testing and alignment, weatherstrip inspection, and a full operational test. Regular maintenance extends the life of your door by 5-10 years, prevents 90% of common problems, and maintains your warranty coverage. We recommend annual maintenance for most doors, or twice yearly for high-use commercial applications.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing the old door (if applicable), installing the new door panels and hardware, mounting and connecting the opener, testing and adjusting the system, and cleaning up the work area. More complex installations, such as custom doors, doors requiring frame modifications, or commercial installations, may take longer. We always provide a time estimate during your consultation so you can plan accordingly. Our experienced installers work efficiently while maintaining the highest quality standards. Most installations are completed in a single day, minimizing disruption to your schedule.

Question 6

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with comprehensive warranty coverage. All labor is warranted for 1 year, meaning if any issue arises from our workmanship within that period, we'll fix it at no additional cost. Parts warranties vary by manufacturer but typically range from 1 year to lifetime coverage for premium components. Our door installations include the manufacturer's warranty plus our 1-year labor warranty. For maintenance customers, we offer extended warranty options. We also provide a 100% satisfaction guarantee—if you're not completely happy with our work, we'll make it right. Our warranty reflects our confidence in the quality of our technicians and the products we install.

Question 7

Do you service all garage door brands?

Accepted Answer

Yes, we service virtually all garage door brands and models. Our technicians are trained and experienced with major manufacturers including Clopay, Amarr, Wayne Dalton, CHI, Northwest Door, and many others. We also work on all opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and Linear. Whether you have a standard residential door or a specialty commercial installation, our team has the expertise to diagnose and repair it. We stock common parts for most major brands on our service vehicles, enabling same-day repairs in most cases. If a specialty part is needed, we can typically source it within 1-2 business days.

Question 8

What should I do if my garage door won't open?

Accepted Answer

If your garage door won't open, try these steps before calling for service: First, check if the opener is receiving power—test the wall switch and ensure the unit is plugged in. Look at the photo-eye sensors near the floor to see if they're aligned (lights should be solid, not blinking). Check if the door is locked manually. Try disconnecting the opener using the emergency release cord and attempt to lift the door manually—if it won't move, there may be a spring or hardware issue. If the door is extremely heavy, DO NOT force it, as this indicates a spring problem that requires professional repair. Never attempt to repair springs yourself, as they're under extreme tension and can cause serious injury. Call us immediately for same-day emergency service at (509) 245-1152.

Question 9

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential garage doors. If you use your door more than 4 times daily, twice-yearly service is beneficial. Commercial doors with high traffic should be serviced quarterly. Between professional visits, homeowners can perform simple maintenance: monthly visual inspections for wear, quarterly lubrication of moving parts with garage door-specific lubricant, and regular testing of the auto-reverse safety feature. Regular maintenance prevents up to 90% of garage door problems, extends the life of your door by years, and ensures safe operation. Our maintenance plans make it easy to stay on schedule with automatic reminders and priority scheduling.

Question 10

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Vantage Garage Doors technicians are fully licensed, bonded, and insured for your protection. Our team holds all required state and local certifications for garage door installation and repair. We are OSHA compliant and maintain comprehensive liability insurance and workers' compensation coverage. This means you're protected from any liability if an accident occurs on your property during service. Our technicians also undergo extensive training and background checks before joining our team. We're proud of our BBB A+ rating and Angi Super Service awards, which reflect our commitment to professionalism and customer satisfaction.

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